01Who this covers
This policy covers two groups of people: sellers who create a store on our platform, and shoppers who buy from those stores.
For shopper information, the seller decides what is collected and why. We process it on the seller's behalf to run their store, checkout and deliveries.
02What we collect from sellers
- Account details: your name, email, shop name and the link you choose.
- Business details: social profile links, what you sell, GSTIN if you add one, and bank details collected by our payment partners during KYC.
- Store content: product photos, names, descriptions, prices and stock that you upload or approve.
- Usage information: pages visited in your dashboard, device type and approximate location, used to keep the service working and secure.
03What we process for shoppers
To complete an order, a store collects the shopper's name, phone number, delivery address and order details. Payment card and UPI details are entered with the licensed payment partner and are not stored by us.
Order and tracking messages on WhatsApp or SMS are sent only for orders the shopper has placed.
04Photos and AI suggestions
Photos you upload are processed to suggest product names, descriptions, sizes and categories for your own catalogue.
Your photos and product text are not used to train AI models shared with other sellers, and are not shown in any other store.
AI suggestions remain drafts until you approve them. We do not add claims about materials, origin or certification that you have not confirmed.
05How we use information
- To create and run your store, checkout, Order Book and shipping tools.
- To send you service messages such as login details, order alerts and billing notices.
- To prevent fraud, abuse and payment misuse.
- To improve the product using aggregated information that does not identify you or your customers.
06What we never do
- We never sell seller or shopper data.
- We never use your customer list to market to your customers ourselves.
- We never hold your sales money. Payments go to your bank through licensed payment partners.
08How we protect data
Data is encrypted in transit and at rest. Access inside our team is limited to people who need it to support you, and is logged.
09Your choices and rights
You can view, correct and export your store data from your dashboard. You can ask us to delete your account and store, after which we remove your data except what we must keep for tax, payment or legal reasons.
Shoppers who want to access or delete their information should contact the store they bought from. We will help that seller respond.
10How long we keep data
We keep account and store data while your account is active. Order and invoice records are kept for the period required by tax and accounting law.
11Changes to this policy
If we make a change that affects how your information is used, we will tell you by email or in your dashboard before it takes effect.