01Plan fees
The 1K plan is free, so there is nothing to refund.
Paid plans include a 14-day trial. You are not charged if you cancel before the trial ends.
02Monthly plans
If you cancel a monthly plan, it stays active until the end of the month you have paid for and is not renewed. We do not refund part months.
If you were charged for a month you did not use at all because you forgot to cancel, write to us within 7 days of the charge and we will refund it once per account.
03Yearly plans
You can ask for a full refund within 14 days of a yearly payment. After 14 days, we refund the unused full months, less the 20% yearly discount you received on the months already used.
04Billing mistakes
If you were charged twice, charged the wrong amount, or charged after cancelling, we refund the difference in full.
05What is not covered
- Payment gateway fees charged by payment partners.
- Courier charges for parcels already booked or shipped.
- Domain registration fees paid to a registrar.
06Refunds for shoppers
Each seller sets their own return and refund rules, shown on their store. Shoppers should contact the seller first. Sellers can issue UPI and card refunds from the Order Book, and the payment partner returns the money to the original payment method.
07How to ask for a refund
Send a message through Seller Help with your shop link and the charge date. Approved refunds go back to the original payment method within 5 to 10 working days, depending on your bank.